FAQ. Retailer
Frequently asked questions. Clear answers
Selected area: User data
It is possible to set up more than one user logins for one dealer portal in the new webshop.
Thus, you can allow your employees to log in with their own login data.
You can find the password change in your personal area.
You can find your stored e-mail addresses in your personal area.
"Change e-mail" refers to the stored e-mail address of the logged-in user.
The order confirmation is sent to this e-mail address when an order is placed via the webshop.
Manage e-mail addresses: 1xxxx refers to the e-mail addresses stored for the entire form dispatch of your customer account.
for the entire form dispatch of your customer account regardless of the login.
Mailings refers to the stored contact persons who are informed of mailings.
Do you no longer wish to receive mailings?
Use the unsubscribe button in the next mailing to subscribe or unsubscribe for the respective mailing category.
We distinguish between 3 different categories of mailings.
General information:
- Price changes
- Information on delivery and product availability
- Personnel changes
- Inventory
- Availability of contact persons
Assortment information:
- Additions to the product range
- Product range cancellations
- Changes to certificates (e.g. Fairtrade)
- New catalogues
- New media content
- New EAN data
Newsletter:
- everything else
