FAQ.
Frequently asked questions. Clear answers
Selected area: Returns & complaints
You can return your order to us within 14 days. For your return, use the returns slip that was enclosed with your parcel. Fill this out and enclose it with the return parcel. The next step is to stick the returns label on your parcel and send it back to us. As soon as we have checked your return, you will receive a credit to your chosen payment method. Please note that this can take up to 10 working days. All information on the right of cancellation can be found in the cancellation policy.
The return of items is free of charge for you. Please use the enclosed returns slip and returns label for your return.
Have you not received your item in the desired quality? Send it back to us with the completed returns form.
You can return your order to us within 14 days. All information on the right of cancellation can be found in the cancellation policy .
No. You must return the item(s) to us and place a new order in our shop.
As soon as your return has been checked by us, you will receive a credit note for the payment method you have chosen.
