FAQ. Retailer
Frequently asked questions. Clear answers
Selected area: Orders
As long as the order is not prepared for dispatch, it can be cancelled.
In order to do so, open the order status and choose the required order.
You can either cancel the entire order over „Cancel order“ or you can cancel single positions of an order by displaying the button „Show cancel position“.
- Where can you find the track & trace number?
Have you informed us about a mail address for the confirmations of despatch or have you registered it in your Personal Area?
You will receive a notification mail with the parcelnumber in the evening of despatch.
You can also see the parcelnumber via your order status.
The parcelnumbers are also written on the invoice.
- How can you track your shipment?
The information about your parcel is available at your sender starting at 6 p.m. CET on the day of despatch.
You can also start tracking your parcel with only one click via the order status.
Another possibility is the link in your despatch confirmation.
If you miss an invoice, you can easily reprint it via the order status.
Search for the date or the invoice number, choose the required invoice and download it as pdf-file.
You can find the function „CSV export“ via the order status.
You can choose here between details of invoices, credit notes or packing material.
At the end, you will get a CSV-file.
Please return the goods which do not meet your expectations. Please order the new items via the backoffice or directly in our webshop.
Did you move? We would like to change your invoice address for all future orders.
Please just inform us here.
A custom-made product can either be a special size or a special model, which is not content of our current catalogue.
Since various points such as minimum order quantity or realisation usually need to be checked, please contact your contact person.
Your customer is a person who does not fit in the standard measurement of GREIFF?
Please fill the following form of custom-made products: Body measurement sheet
which you can also find in the Download Area.
If you need support to measure your body, please have a look at our tutorial for men
or for women
After checking all of your indications, the office employee can decide whether it is necessary to get an alteration or a custom-made production by stating the cost and delivery times.
aus, das Sie zusätzlich im Downloadbereich finden.
Wenn Sie Unterstützung beim Vermessen benötigen, schauen Sie doch einfach mal in unser
Tutorial für den Herren oder für die Dame.
Nach Prüfung Ihrer Angaben, kann der Innendienstmitarbeiter entscheiden,
ob eine Änderung oder eine Sonderproduktion unter Angabe der Kosten
und der Lieferzeiten notwendig ist.
GREIFF can only issue invoice-related suppliers declarations because of the different Countries of Origin. Thus, the final information is not possible before the issue of the invoice.
